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Policies

Refund Policy

Understand our cancellation and refund guidelines

Overview

This Refund Policy outlines the terms and conditions for cancellations and refunds for bookings made through My Happy Holiday. Refund eligibility and amount depend on the type of booking, service provider policies, and timing of cancellation.

Flight Cancellations

Cancellation Charges

Flight cancellation charges vary by airline and fare type:

Domestic Flights

  • More than 7 days before departure: ₹2,000 - ₹3,000 per passenger
  • 3-7 days before departure: ₹2,500 - ₹3,500 per passenger
  • Within 3 days of departure: ₹3,000 - ₹4,000 per passenger
  • Within 24 hours of departure: No refund or 100% cancellation charge

International Flights

  • More than 14 days before departure: ₹4,000 - ₹6,000 per passenger
  • 7-14 days before departure: ₹5,000 - ₹8,000 per passenger
  • Within 7 days of departure: ₹7,000 - ₹10,000 per passenger
  • Within 48 hours: No refund or 100% cancellation charge

*Note: Above charges are indicative. Actual charges depend on airline policies and fare rules. Non-refundable tickets do not qualify for refunds.

Airline-Initiated Cancellations

  • Full refund if airline cancels the flight
  • Alternative flight arrangement or full refund for significant schedule changes
  • Compensation as per airline policy for delays exceeding specified hours

Hotel Cancellations

Standard Cancellation Policy

  • More than 7 days before check-in: Free cancellation or minimal fee (₹0 - ₹500)
  • 3-7 days before check-in: 1 night room charge or 25-30% of total booking
  • 48-72 hours before check-in: 50% of total booking amount
  • Within 48 hours: 100% cancellation charge or no refund
  • No-show: 100% cancellation charge

Special Rates

  • Non-refundable rates: No refund on cancellation
  • Advance purchase rates: Strict cancellation penalties apply
  • Weekend/peak season bookings: Higher cancellation charges may apply

*Individual hotel policies may vary. Please check specific property cancellation terms before booking.

Holiday Package Cancellations

  • More than 30 days before departure: 10-15% of package cost
  • 15-30 days before departure: 25-30% of package cost
  • 7-15 days before departure: 50% of package cost
  • Within 7 days of departure: 75-100% of package cost
  • No-show or cancellation on departure day: 100% cancellation charge

Package cancellation charges include losses incurred on flights, hotels, transfers, and other services booked as part of the package.

Train Ticket Cancellations

IRCTC Cancellation Charges (Per Passenger)

  • More than 48 hours before departure: Flat ₹240 for AC classes, ₹120 for non-AC
  • 12-48 hours before departure: 25% of fare (minimum ₹200 AC, ₹100 non-AC)
  • 4-12 hours before departure: 50% of fare
  • Within 4 hours of departure: No refund
  • Tatkal tickets: No refund except in case of train cancellation/accident
  • After chart preparation: No refund for confirmed tickets

RAC/Waitlist Tickets

  • RAC tickets: Refund up to 4 hours before departure with deduction
  • Waitlisted tickets: Auto-cancelled before chart preparation, full refund (minus clerk age)

Travel Insurance Cancellations

  • Free-look period (15 days): Full refund if cancelled within 15 days of purchase
  • After free-look period: No refund once policy is active
  • Unused policies: Partial refund may be available (check policy terms)
  • Claims must be filed with supporting documents as per policy guidelines

Service Fees & Convenience Charges

Please note:

  • My Happy Holiday service fees and convenience charges are non-refundable
  • Payment gateway charges are non-refundable
  • Refund processing fees may apply as per bank/payment provider policies

Refund Process & Timeline

How to Request Refund

  • Login to your My Happy Holiday account
  • Go to "My Bookings" section
  • Select the booking you wish to cancel
  • Click "Cancel" and follow the instructions
  • Alternatively, contact customer support at +91 98932 10884

Refund Timeline

  • Credit/Debit Cards: 7-14 business days from cancellation approval
  • Net Banking: 7-14 business days
  • UPI: 5-10 business days
  • Wallet: 3-7 business days

*Refund timeline may vary depending on your bank's processing time and service provider approval.

Special Circumstances

Force Majeure

In case of unforeseen circumstances beyond our control (natural disasters, political unrest, pandemics, government restrictions):

  • Standard cancellation policies apply unless waived by service providers
  • We will assist in rescheduling or obtaining maximum possible refund
  • Travel insurance may cover certain force majeure events

Medical Emergencies

  • Medical certificate required for special consideration
  • Subject to service provider approval
  • Travel insurance with medical coverage recommended

Important Notes

  • Always review fare rules and cancellation terms before booking
  • Purchase travel insurance for protection against unforeseen cancellations
  • Cancellation requests must be made through official channels
  • Refund amount depends on service provider policies and timing
  • We recommend cancelling as early as possible to minimize charges
  • Keep booking reference numbers for tracking refund status

Contact Us for Refund Queries

My Happy Holiday

291 Ground Floor, Bharat Appartment

Sector 16B, Dwarka, New Delhi - 110078

Email: refunds@myhappyholiday.com

Phone: +91 98932 10884

📞 24/7 Customer Support Available