Policies

Booking Policy

Everything you need to know about making bookings

General Booking Guidelines

At My Happy Holiday, we strive to make your booking experience seamless and transparent. Please read our booking policy carefully before making any reservations.

Flight Bookings

Booking Confirmation

  • Bookings are confirmed instantly upon successful payment
  • E-tickets will be sent to your registered email address
  • Please verify all passenger details before completing booking
  • Name on ticket must match government-issued ID exactly
  • Booking reference number (PNR) will be provided for airline check-in

Important Notes

  • Check-in time varies by airline (usually 2-3 hours before departure)
  • Baggage allowance depends on airline and fare class
  • Seat selection may incur additional charges
  • Special meal requests must be made at least 24 hours in advance
  • Passengers must carry valid photo ID and travel documents

Hotel Bookings

Reservation Process

  • Hotel bookings require full payment or deposit at time of booking
  • Confirmation voucher will be sent via email
  • Check-in time: Usually 2:00 PM (varies by property)
  • Check-out time: Usually 11:00 AM (varies by property)
  • Early check-in/late check-out subject to availability and may incur charges

Guest Requirements

  • Valid photo ID required at check-in (Aadhar, Passport, Driving License)
  • Credit card or cash deposit may be required for incidentals
  • Guests must be 18 years or older to check-in
  • Additional guests may incur extra charges
  • Some hotels have specific policies for unmarried couples

Holiday Packages

  • Package bookings require advance payment (50-100% depending on package)
  • Complete itinerary will be provided after booking confirmation
  • Packages include specified services only (meals, transfers, sightseeing as mentioned)
  • Minimum 2 passengers usually required for group packages
  • Package modifications may incur additional charges
  • Travel during peak season may require earlier booking (30-60 days advance)
  • Customized packages available on request with quotation

Train Bookings

  • Train tickets booked through IRCTC authorized platform
  • E-ticket will be sent to registered email and mobile
  • Carry valid photo ID during travel for verification
  • Tatkal bookings open 24 hours before departure
  • Chart preparation done 4 hours before departure
  • Waitlisted tickets automatically cancelled if not confirmed
  • RAC passengers can board train but may share berth

Travel Insurance

  • Travel insurance can be purchased at time of booking or separately
  • Coverage begins from policy start date specified
  • Policy documents sent via email within 24 hours
  • Coverage includes medical emergencies, trip cancellation, baggage loss, etc.
  • Pre-existing medical conditions may not be covered (check policy terms)
  • Claims must be filed within specified timeframe with required documents
  • Free-look period: 15 days to cancel and receive full refund

Payment Options

We accept the following payment methods:

💳 Credit/Debit Cards

Visa, Mastercard, American Express, RuPay

📱 UPI

Google Pay, PhonePe, Paytm, BHIM

🏦 Net Banking

All major Indian banks

💰 EMI Options

0% EMI on select credit cards

All transactions are secured with 256-bit SSL encryption and PCI DSS compliance.

Modification and Amendments

  • Booking modifications subject to availability and service provider policies
  • Name changes usually not permitted for flights (airline policy)
  • Date/time changes may incur amendment fees plus fare difference
  • Hotel date changes possible based on availability
  • Modification requests must be made through customer support
  • Some bookings may be non-modifiable (check fare rules)
  • Amendment fees vary by service type and timing

Important Reminders

⚠️

Travel Documents

Ensure all travel documents (passport, visa, ID) are valid and carried during travel

📧

Email Verification

Check your inbox and spam folder for booking confirmations

⏰

Timing

Arrive at airport/station well in advance of departure time

📞

24/7 Support

Contact us anytime for booking assistance: +91 98932 10884

Contact Us

For booking assistance or queries, please contact:

My Happy Holiday

291 Ground Floor, Bharat Appartment

Sector 16B, Dwarka, New Delhi - 110078

Email: bookings@myhappyholiday.com

Phone: +91 98932 10884

📞 24/7 Customer Support Available